Frequently Asked Questions

The Basics

1. How does this work?

We find kitchens that are coming out of high-end homes and sell them to people like you who are building a new home or remodeling their current home. So, a big part of our business is finding people to supply us cabinets. As a result, our company is very different from a typical cabinet company. At a typical company you would sit down with a designer who would figure out a layout and style that will work for you. Our company simply finds the materials, and you must figure out whether the cabinets will work for you. To simplify this process, we have ads on our website for each set with pictures and lists of features, sizes, and defects. You can also come visit our showroom if you want to see the sets in person. In summary, we build relationships with companies and individuals all over the state. They provide us with beautiful kitchens, and we get you the info you need to figure out if the set will work for your needs.

2. Why should I buy from you?

There are four reasons why you should consider purchasing from us. The first is saving money. If you’ve shopped for good quality cabinets before, you know that cabinets can be very expensive. By buying from us you can get a great quality set of cabinets for as little as 25% the price of new. The second reason is getting quality. The lack of quality of the cabinets in even some of the million-dollar homes is astonishing. There are a lot of companies that sell products that looks pretty and expensive, but they simply do not last. Since most of what we get has been used for years, you can rest assured that cabinets you buy from us will last for years to come. The third reason is to keep cabinets out of the dump. A lot of beautiful cabinets are just being thrown away because nobody has the time to deal with them. We are trying our best to right that wrong by taking these cabinets and reselling them, so that someone else can have the kitchen of their dreams that they otherwise would not be able to afford. The fourth reason is the sense of fulfillment. Many of our customers are immersed in the process of designing their kitchen and figuring out how to make a used cabinet set work for them. Sometimes they even install the cabinets themselves. At the end they have a really nice kitchen that not only looks pretty but also means something to them. That is why our company slogan is “Kitchens with a Story.” It’s the story of where the kitchens came from and the process of making it work for your space. There is also pride of ownership and satisfaction that that gives you at the end.

3. Where do I start?

I strongly suggest that you start by getting on our email list so that you can be notified whenever we put a new set up for sale. That way you won’t risk losing out on the perfect set for your needs. If you miss out on a set that’s perfect for you, it could be a long time before we get in another set like it. You can sign up for our email list by clicking “Join Us!” at the top of this page. On that page you will be able to sign up for our email list, as well as choose what price range and cabinet color you are looking for. We will only send you new stock emails for the price ranges and cabinet colors you select. Now, let’s say you get one of our new stock emails and you really like the set. Then you need to figure out if that kitchen will work for you. Some of our buyers will just sit down with a sheet and graph paper and use that to figure out if the set will work for them. The answer to question 10 goes into some detail on how to use graph paper to layout your kitchen. Questions 11 and 12 are very helpful as well, as 12 explains the standard sizes and measurements of cabinets and 11 explains how you could modify cabinets to fit your space. We can also get you in touch with a designer who can do this for you. So, sign up for our email list, and figure out how you will plan the layout, so when you do see a set you like, you can buy it before anyone else does.

4. How do you get all these kitchens?

Typically, we get our kitchens through companies in the construction industry. We get into contact with contractors, kitchen designers, architects, realtors, and sometimes even demolition companies and work with them to recycle the old kitchens from jobs they are involved in. Most of our cabinets come through custom cabinet companies. Each designer within these companies has their own jobs. We build relationships with the company and with the individual designers. When the designer has a new project, they let the owner know that could recycle their old cabinets. Many people would have never thought of recycling their old cabinets before. The designer has them get in touch with us. We make a deal with the homeowner and recycle the kitchen. We sometimes get cabinets from showrooms as well, since these custom cabinet companies are always updating their showrooms. Rarely we will get new cabinets that were mis ordered. The company can’t sell these mis ordered cabinets, so they sell them to us to get rid of them.

5. How is this process good for everyone?

The buyer, homeowner, and contractor or kitchen design all benefit from this process. When a kitchen designer or contractor refers us to a homeowner they are working with, we give them a check as a thank you for the referral. When we talk to the homeowner, we give them a proposal based on what they have for us. Usually we uninstall the cabinets for free. In addition, we give them a set amount or a percentage of the sale. So, they get cash for their old cabinets, which would have otherwise just been thrown away. The buyer benefits because they get a quality kitchen that they would otherwise not be able to afford. And all of us know that we saved something from the dump and gave a beautiful kitchen a new life.

6. How did you think of this, and how long have you been doing it?

The video above explains why I started this business. As for how long we have been doing this, as of late 2019 we are in our sixth year. A lot has changed since the company started. When I first came up with the idea, I found a set and put it up for sale online. I sold a couple of sets that way right out of my garage. I was able to sell a few sets, so I thought that I was on to something. We lived in a regular-sized standard ranch home here in Colorado, and we didn’t have a lot of space behind our house, but I was able to squeeze a 20′ by 10′ shed. That allowed me to get about two kitchens at once. This was during the winter, and I teach full time, so I hired somebody to help me. We ran the company out of there for a while but as you can imagine you can’t do all too much in a 10′ by 20′ shed. I started looking around for a place to run the business out of and happened to find a place that was fairly cheap. It was a thousand square feet. It wasn’t perfect but it was going to work, so I rented it. It was much better than what I had had before. We could fit five or six sets if we were really jamming kitchens in there. That’s when I hired my first regular employee who was a family friend and worked with me for a long time. We ran the business out of there for about a year. At the end of the year, my wife and I realized that we were pretty much paying two mortgages by paying the mortgage on the house and the rent for the shop. So we decided to buy a house with a big shop attached to it that I could run the business out of. We happened to find one that had a 2000 square foot shop on it; double what we had. The payment was going to be basically the same as what we were already paying, and it was a bigger house that our family could grow into. We moved and we have been there for around two years. We ran the business out of that shop in the back. That’s when I started hiring other employees. I hired the brother of the employee I had and then a couple of his friends and it wasn’t long before I had probably close to 10 guys working in that little shop. They were students so they worked after school during the school year and all day during the summers. All this time we were growing but we didn’t have any office space, so we really needed to expand again. I started talking to the people at the Rocky Mountain Antiques which is a big building adjacent to our property. Their building is right off Highway 34. I initially started talking to him because I wanted to rent an office and his store overlooks our property. He mentioned that they had a 5000 square foot space that they had been renting out, and the current tenants were just moving. The rent was extremely reasonable. It wasn’t what I was looking for but as I thought about it, I realized that this could work out. So, we ended up signing the lease and making some significant modifications to the property. So now that’s where we are if you come visit us. We’re in the back of the Rocky Mountain Antiques building. You go down the hill on the east side of the building to get to us. Now we have 4000 square feet of dedicated showroom warehouse space and about a thousand for a couple offices and a little lobby area. We’ve expanded quite a bit from those sets in the garage to where we’re at now. We really have been blessed with the opportunities that we’ve had. We have a legitimate commercial space that works well for us, and it is within walking distance of my home. We look forward to having you stop by to look at what we are selling.

7. How has this process worked out for other people?

Starting a project like this can seem very daunting, so it can be helpful to see how it worked out for others. If you follow the link here you will see some pictures of completed kitchens we received from some of the people who purchased from us. As of the end of 2019, we don’t have much on that page, but we are working on adding more to it. Hopefully that will help inspire you and give you some ideas on how this can work out for you.

Before You Buy

8. Do you split up sets?

Typically, we do not split up sets; we take these kitchens and sell them as packages. If we did split up sets, we would quickly end up with a bunch of miscellaneous pieces that we wouldn’t be able to sell. Splitting up sets would also make bookwork much more difficult for us. That being said, it is beneficial to buy a set that is bigger than you need because you will want to have as many options as possible when you are trying to figure out how to make a set fit your space.

9. Do you take down payments?

Sometimes people are interested in a set but can’t come look at it yet or still need to figure something out and don’t want to lose the kitchen. I understand what they are going through, but we do not take down payments. One of the biggest reasons for this is because we could potentially miss out on a sale by taking down payments. If you decide you can’t use or don’t want the set anymore, we would simply have to return your down payment and put the set back up for sale. In the time it took you to make that decision, there may have been someone else interested in the set, and we had to tell them that someone else already is planning on buying the set. By the time we know that you don’t want it, the other people who were interested could have already found something else. The other option would be to make down payments nonrefundable, but that doesn’t work well either. If you aren’t very serious about the set, and find something you don’t like about it, but don’t get your money back, that sets us up for scrutiny. So down payments don’t work for us, and if you want a set you have to buy the set in full.

10. How do I start determining if a set could fit in my kitchen?

11. What are some modifications that can be done to help make a kitchen work?

12. What are some standard measurements to be aware of?

With the exception of custom cabinets, widths of cabinets are in increments of three inches, starting at 6 or 9 inches, then increasing to 12, 15, 18, and so on. Base cabinets will typically be 34.5 inches tall, with 4.5 inches of that being the toe kick at the bottom, and 24 inches deep, not including the cabinet door. Countertops are generally around 1.5 inches thick, so the top of the countertop is usually 36 inches off the ground.

As with the bases, the widths of the upper cabinets are in increments of three inches. They are typically 12 inches deep, again, not including the cabinet door. The heights of the uppers typically range from 30 inches and 42 inches, again with increments of three inches between heights. Many of the houses we get cabinets from have high vaulted ceilings, so a lot of the uppers we get are 42 inches.

If you have standard eight-foot ceilings, you can use 42-inch uppers without crown molding on the top. If you put the uppers right against the ceiling, you will have enough between your countertop and the bottom of your upper cabinets so that it will work. You will end up with 18 inches between the countertops and the upper cabinets. We used 42-inch uppers in our first house, and it didn’t look like much space when we drew it out on the wall, but I can assure you that 18 inches really was plenty. Remember that your uppers are typically sitting a foot back from the edge of the countertop. There aren’t really many situations in which you’d want to stick something under an upper that’s 18 inches tall, so it will usually work just fine.

13. What are some important terms to be familiar with?

The first term that you should be familiar with is dovetailed. This term is typical used to describe drawers. If a drawer is dovetailed, the sides, front, and back will fit together kind of like a puzzle. If you are looking at the drawers from the side, you will see something like this or this. Drawers can also be just stapled or glued together, but dovetailing is much higher quality and sturdy.

A second term to be familiar with is soft close glides. These are typically mounted on the bottom of drawers and are invisible from the side, but they can sometimes be on the side of the drawers. These bottom mounted glides can either be self-closing or soft closing. With self-closing glides, if you pushed the drawer in the glides would grab when it is almost closed and pull it all the way in. Soft-close are similar, except when they grab they pull the drawer in nice and slowly. You can also have soft-close hinges, so the doors will catch and close slowly.

Next let’s talk a little bit about plywood, since a lot of people have the idea that cabinets must be plywood to be good quality. That is simply not the case. Many of the cabinets that we get are not plywood because they are frameless. They are simply boxes with doors attached, and do not have a front frame that the doors and drawers are attached to. With framed cabinets, it is easy to use plywood because the front frame helps keep the plywood straight. With frameless cabinets, your box must have complete integrity. If it starts to warp one way or the other, the cabinet doors are going to be off. Plywood is difficult to keep straight and will warp much more easily, so MDF is typically used for frameless cabinets. MDF, or particle board, is engineered and will stay straight. Many of the kitchens we get in are frameless, because it is considered higher end and most high-end cabinet companies are selling frameless cabinets. If frameless cabinets are made from plywood, it is very high-quality plywood that they are sure will not warp over time. Also keep in mind that there are different qualities of plywood. The ready to assemble cabinets you can buy usually have plywood sides, but that can be very low-quality plywood that will warp over time or not stay together well. People also claim that MDF is terrible because it warps really easily when you get water on it, when that is simply not true either. We get a lot of these MDF frameless cabinets, and we have not seen MDF warping very often. Some of these sets we get are a decade old or older and they still look fine.

The final term to be familiar with is shaker style. This is where the door has a simple border around it, and the middle is just a flat panel. It’s a quite popular style right now. Here is a picture showing some shaker style cabinets.

14. What if I need another cabinet or two?

It’s not uncommon for somebody to find a set that they’re pretty interested in, but they need another cabinet or two. Thankfully there are some options for that. The first option would be buying a new matching cabinet from the manufacturer. Of course, that depends on whether you know the manufacturer of the set, and on whether the company still manufactures that particular cabinet, but that is the first option. Another option is to use a local craftsman to make a matching piece or two. We know of someone down in Longmont who can do that, so we can get you into contact with them if you are interested in that. A third option would be to get creative on how you will fill that space. If you have a 24-inch space, you could just put a mini fridge there. That would be a nice addition to the kitchen and wouldn’t cost as much as having a cabinet made. Another option would be to just put open shelving in that space. Those are just a few things that you could do if you need another cabinet or two for your space.

15. How hard is it to reuse the countertops?

Making the countertops work for your space is much more difficult than making the cabinets work. The reason why our business works is because all the cabinet pieces can be moved around to fit different layouts. But with countertops you have a few big slabs of granite that were designed for the kitchen they were removed from. You could have a company cut the countertop and refabricate it, but it may be difficult to find a company to do that. Or, if you have the equipment to do it, you could do it yourself. Keep in mind when you are looking at sets that you may not always get all the countertop, since it can sometimes be very difficult to get them out intact, especially when there are areas where the granite is thin, like around sinks. That is why we include the countertops with each set free of charge. We’re not putting a price on them simply because of the difficulties of keeping them intact and reusing them.

16. Can I come see the cabinets before I buy?

A lot of our customers will purchase a set without seeing it, since many of customers live far away and don’t want to make the long trip out here unless they are sure they have something to get. However, many others really want to see the sets in person before they make the purchase. We put up a lot of our sets on our website before they are installed, so if you are interested in looking at a set, be sure to check the date on the website ad, telling you when we will get the set into our shop. If the set is not yet in our shop, contact us and we may be able to set up a time with the homeowner for you to see the set before the uninstall. But if the date on the ad is past, the set should be available for viewing in our shop, so feel free to come down and see it and any of the other sets we have available.

17. What forms of payment do you accept?

Through our website, we accept any credit or debit card for purchasing a set. We also accept cash payments but understand that we will still need to add sales tax onto any cash sales. We also accept cashiers or certified check, not personal checks. We have had someone give us a bad check that bounced in the past, so we no longer take personal checks.

18. Do you give cash discounts?

In my mind, when people ask for a cash discount, they are implying that if they pay in cash, I can keep it off the books and don’t have to record it. I don’t run my business that way; I do everything I can to run my business as the law requires. So no matter how I get payment, I still have to pay tax on it. Some will point out that we won’t have to pay the credit card fee, but for us the credit card fee is about 2%, and we take that small loss on each purchase in order to ensure that the payment gets done and we don’t have to deal with the cash. So, you are welcome to pay with cash, but do not expect to receive a discount simply because you are paying with cash.

19. What repairs should I expect to have to make?

Most of what we sell is used, so there very well might be some parts of the set that need to be repaired. First of all, the set will probably need some more cleaning. We give the sets a decent clean when we receive them, but most of the time they need more. Keep in mind that sets are going to look much nicer after they are thoroughly cleaned and installed, so if the cabinets you look at are dirty or stacked in a truck, don’t pass it off as junk right away. I am saying this from experience. In the past few years, we would sometimes get a new set in, and I would see it in the truck and wonder why I bought this junk. But once we started putting it together and cleaning it up a bit, it quickly started to look a lot better. It really doesn’t look very impressive until it has been thoroughly cleaned and installed. As for other things that may need to be fixed, sometimes the braces at the tops of the cabinets will crack, so that may need to be glued or replaced. There may also be nicks and scratches in the face of the cabinet that need to be filled in. There is a great company in Longmont called Surface Magic that we have used before that will make those disappear. Other companies can hide the seams in a countertop. So, if a countertop cracked, and you tried to put it back together for your kitchen, they could make the crack blend in with the rest of the countertop. The corners of a few of the cabinets may also need to be glued. Broken corners will make the cabinets looks junky, but they are usually easy to fix. Generally, the damage will be limited to things that can be fixed easily. Check out the ads on our website for more information on the defects of each set. We put all of the defects that we find while cleaning and setting up a set on the ads.

20. How much am I going to pay for delivery?

After You Buy

21. What if an appliance I purchased ends up not working?

In general, we will not accept an appliance unless the homeowner tells us that it is in good working order. But we don’t have any way to test that ourselves. So if an appliance you receive from us doesn’t work, we will pay for replacement parts or pay to have it fixed, up to the amount that the appliance was worth in the set. Alternatively, we can just return to you the amount of money that that appliance was worth in the set.

22. How large of a truck or trailer do I need to haul my new kitchen?

After you purchase your kitchen, you’re going to need to figure out how you’re going to get it. We can be hired to deliver the kitchen if you are in our radius of 80 miles. But many people who purchase from us live outside that radius or just want to save some money and move it themselves. So, how big of a trailer or truck do you need to haul a set? Of course, it will depend on the size of the kitchen, but here is a basic guideline. We have a 16 foot box truck that we use to move these kitchens. It’s 16 feet long, 7 or 8 feet wide, and about 7 feet tall inside. Typically, we can fit sets up to 30 pieces in our box truck if we stack it well. Keep in mind when you are stacking cabinets that you will want to have something to put between the cabinets to protect them from damage. We have used blankets and cardboard in the past to keep cabinets protected during transport.

23. Where do I get all the fillers and toe kick material I will need?

Sometimes customers are worried about being able to make a set work when a kitchen they are looking at doesn’t have a lot of filler or toe kick. That is something worth considering when looking at a set, but it isn’t much of any issue since it is pretty easy to get filler pieces. The first thing you will have to do is buy planks that are the same type of wood as the cabinets. Then you can take one of the doors and drawers of the cabinet set to your local paint company and have them match the stain. You could do the same thing with painted cabinets, but in that case the wood type wouldn’t matter much. So, it is easy to get filler pieces by having a paint company match the paint or stain for you. You can do the same thing for toe kick. t’s not very uncommon, though, to see cabinets where the toe kick doesn’t match perfectly. When you’re in the kitchen, you’re not going to really notice the toe kick much. They even sell basic black rubber toe kick and some people just use that. So if a set doesn’t have a lot of toe kick or filler pieces, that shouldn’t be a deal breaker for you.

24. What if I want to return my kitchen?

We will give you 75% of the money back if you return your kitchen. A purchase for thousands of dollars is a big deal, so we want our customers to take it seriously and not buy sets flippantly, figuring that they can easily return it. Often when we sell a set, it is several days before the buyer comes to pick it up. It really hurts us if we think we have sold a set and get it wrapped up but then the buyer decides they don’t like it and want to return it. Then we would have to put it back up for sale and try to sell it all over again. At that 75%, if someone decides they don’t like a set and really want to return it, they can at least get most of their money back.