Handmade House

Disclaimer

1. We sell used products that are sold As Is and are not refundable. We go above and beyond to be completely transparent with you about the condition of each set so you can purchase with the confidence that you know what you’re getting.
2. We do our best to let you know about repairs that will be needed to your cabinets in the videos linked in the website product listing (scroll down under the photos), but please expect there to be some other repairs that we missed. These are used products, and buyers will generally need to put a little work into them before the cabinets are ready to become their dream kitchen.
3. Cabinet measurements provided by Ben’s team are acquired to the best of our knowledge, but please understand there may be some inaccuracies here and there.
4. Our photos and videos of each warehouse staged kitchen clearly show and explain what’s included in the price of the set, but most sets also come with a number of free bonus items. These may include end panels, crown molding, trim pieces, toe kick, countertop pieces, sinks, and faucets. The buyer is welcome to either take these items or leave them with us, but Ben’s can not be liable for damages to these pieces.
5. Please note that used appliances available with a kitchen often come with the set for free. The buyer can choose to take these appliances or leave them with us.
6. We will store your set for free for a week following your purchase. If you need to keep it with us longer, please understand that you will be charged a weekly storage fee. We do this to encourage items to keep moving out of our precious space. Please see the cost breakdown for this below.
   • Small set (1–15 pieces) = $50/week storage fee after the first week
   • Average set (16–30 pieces) = $100/week storage fee after the first week
   • Large set (31-45 pieces) = $200/week storage fee after the first week

   ***We really don’t have the capability of holding massive sets that are 46+ pieces longer than a week after purchase

7. Note that the above weekly storage fee is not intended to be a long-term solution. If you aren’t able to receive your cabinets for more than a few weeks after purchase, please contact us to coordinate a plan to transport your kitchen to a local storage facility.
8. If a buyer refuses to respond to Ben’s for over a week after purchasing their kitchen, Ben’s will be forced to refund to give the buyer an 80% refund and start working on reselling the kitchen. As stated above, we just don’t have the space to hold kitchens indefinitely.
9. Shipping charges are nonrefundable. We often don’t even make any money on these transactions, since we try to keep shipping costs down as much as possible for our customers. We can ship your cabinets anywhere in the contiguous US, but you will have to unload the kitchen on your end, so please plan accordingly.